Air Cabin Crew

Air cabin crew

• 
• Hours
  30-40 per week
• Starting salary
  RM 42,000 + per year

If you like meeting different people and enjoy travelling, this could be ideal for you.

As an air cabin crew member you would help make sure that airline passengers have a comfortable, safe and pleasant flight.

You will usually need to have a good standard of basic maths and English. But entry requirements can vary between airlines, so you should check with them directly.

Air cabin crew members need to have a polite but firm approach when dealing with difficult customers. Excellent ‘people’ skills are really important, as is the ability to work as part of a team.

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The work

Before a flight you would:

• go a meeting about the flight and schedule
• check that there are enough supplies on the plane and that emergency equipment is working properly
• greet passengers and direct them to their seats
• demonstrate emergency equipment and procedures to passengers.

During a flight you would:

• make sure that passengers are comfortable and deal with any requests
• serve food and drinks, and sell duty-free items
• make announcements on behalf of the pilot
• reassure passengers in the event of an emergency, and make sure that they follow safety procedures.

At the end of a flight you would:

• make sure that passengers leave the plane safely and with all their hand luggage
• write a flight report, including about any unusual incidents
• add up and record food and drink orders, and duty-free sales.

Between flights, you may have some spare time to relax and explore the destination you have flown to.

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Hours

You would work shifts that include weekends, nights and public holidays. The amount of time you would spend away from home would vary depending on the flight routes that you work on.

You would be expected to be neat and smart, and your company would provide you with a uniform.

The work can be physically demanding, as you would spend a lot of time on your feet and work in small spaces like the kitchen galley. Bad weather could make it uncomfortable in the aircraft.

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Entry requirements

Entry requirements can vary between airlines so you should check with them for exact details.

In general, you will need a good standard of education, including GCSEs (grades A-C) in maths and English, or equivalent qualifications, and previous experience in a customer service role.

You will also need:

• a good level of fitness and colour-normal vision
• a smart appearance
• the ability to swim well
• a valid passport with no restrictions for the countries the airline travels to.

You must be over 18 to work as an air cabin crew member, although some airlines set the minimum entry age at 21. Height and weight requirements also vary between airlines, so check this carefully with them. As a general guide, many look for people between 5ft2in (157cm) and 6ft2in (188cm). In addition, you should not have any visible tattoos or body piercings.

Some airlines look for air cabin crew who can speak a second language and this will be essential if you want to be based in an overseas location.

Airlines will normally use a combination of assessment tests and interviews (group ones and individual) when recruiting staff.

Although not essential, there are several college courses that could help you gain useful skills for this career.

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Skills, interests and qualities

To become an air cabin crew member, you will need to have:

• excellent 'people' skills
• a confident and friendly manner
• tact and discretion
• a polite but firm approach when dealing with difficult customers
• a clear speaking voice
• the ability to work as part of a team
• calmness under pressure and in emergencies
• sensitivity towards people who are anxious or upset
• good maths skills for handling cash, including foreign currency

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